There will be a day that AI platforms will be able to make great quality technical content, making technical writers more or less obsolete. But, the good news for us is that I think that level of quality is a long way off.

You need to build cross-team processes to capture technical knowledge, create content that connects customer use cases to product workflows, and then find ways of distributing that to the teams that need it in scalable ways.

Doing localization poorly can be as negative to your customers’ experiences as doing it well can be positive. Consider the upsides and the downsides before you start.

Straightforward SEO best practices for your user-friendly product manuals, guides, and help content that both your audience—and search engines—will appreciate.