Services
What I offer
Written Content
Quick-start guides, user manuals, reference articles: whatever you need to support your audiences—external or internal—with high-quality, effective technical writing. I have experience across various CMSs and document types.
Video Content
Want to improve your support content with high-quality GIFs? Maybe you need formal walkthrough videos for your product. I can help create useful video content to train or inform your audience.
Content Engineering
Extend your content to all the surfaces where it needs to be found and consumed. I can help you send your external and internal documents through APIs, automate documentation workflows and draft generation, and more.
Consultation
Not sure where to start with your product documentation? Let's talk! I'll listen, do my own research, and let you know what I think your technical writing and content engineering needs are.
What clients say
Patrick has the unique ability to quickly learn new concepts and processes, and in turn simplify them in layman's terms for distinct audiences. This is crucial for our training purposes as a fashion brand, because we frequently onboard new team members without prior industry experience. Moreover, he is careful to align documentation with business processes and outcomes, rather than documenting for documentation's sake.
Stephen Kim, CEO, Popular 21